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Quality Assurance Specialist

2 months ago

Sydney, New South Wales, Australia EML (Employers Mutual Limited) Full time

The Opportunity

EML is seeking a Quality Assurance Specialist to drive the strategic direction and performance of the CTP claims teams. The successful candidate will be responsible for developing and implementing quality assurance frameworks, identifying areas for improvement, and collaborating with stakeholders to achieve regulatory compliance and excellence.

Your Responsibilities

  • Develop and implement quality assurance frameworks to ensure regulatory compliance and excellence
  • Collaborate with stakeholders to identify areas for improvement and develop strategies for implementation
  • Provide accurate and complete information to stakeholders, including options for addressing areas of remediation and processes for rectifying issues
  • Act as a facilitator between Shared Services and Operations teams to ensure quality and improvement objectives are met

About You

  • Demonstrated experience working in a similar role with exposure to quality assurance requirements and working with regulators
  • Prior CTP claims management experience
  • Tertiary studies in a relevant field desirable
  • Strong customer service skills and attention to detail

What We Offer

EML is an equal opportunity employer committed to maintaining a workplace where everyone feels valued and respected. We offer career opportunities, great employee benefits, and a culture that celebrates diversity and inclusion.