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Client Support Specialist

2 months ago

Campbelltown, Australia Anglicare Full time
About Anglicare

Anglicare is a leading community-based organization dedicated to providing support and services to individuals and families in need. Our mission is to empower people to achieve their full potential and live fulfilling lives.

About the Role

We are seeking a highly motivated and compassionate Client Support Specialist to join our team. As a Client Support Specialist, you will be responsible for providing initial intake, information, and support to clients seeking financial assistance and other services.

Key Responsibilities
  • Provide exceptional customer service to clients and stakeholders, ensuring a high level of satisfaction and trust.
  • Conduct initial assessments and provide guidance to clients on available services and resources.
  • Collaborate with internal teams to ensure seamless delivery of services and effective communication with clients.
  • Maintain accurate and confidential client records, adhering to data protection policies and procedures.
  • Participate in team meetings and contribute to the development of strategies to improve service delivery and client outcomes.
Requirements
  • Qualifications and experience in social work, community services, or a related field.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple demands.
  • Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.
  • Compassion and empathy for individuals and families experiencing financial hardship and other challenges.
What We Offer
  • A competitive salary and benefits package, including salary packaging options.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative work environment, with a focus on teamwork and mutual respect.
  • The opportunity to make a meaningful difference in the lives of individuals and families in need.