Advanced ServiceNow Developer

2 days ago

Melbourne, Victoria, Australia beBeeServicenow Full time $110,000 - $140,000

Job Title: ServiceNow Developer

Key Responsibilities:

  • Design, implement, and configure ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, and Orchestration.
  • Develop and manage Service Portal components, ensuring a seamless user experience for stakeholders and IT teams.
  • Ensure optimal performance and functionality of ITOM processes across the ServiceNow platform.
  • Collaborate with ITSM (IT Service Management), development, and infrastructure teams to align ITOM with business objectives and workflows.
  • Develop and execute integration plans to link ITOM with external systems, tools, and environments.
  • Provide technical expertise for troubleshooting, resolving issues, and optimizing the ITOM processes.
  • Lead and support ServiceNow ITOM-related upgrades, enhancements, and patches.
  • Design automation workflows for IT operations and improve operational efficiency.
  • Create and manage custom workflows within the Service Portal to improve IT self-service capabilities.

Preferred Qualifications:

  • ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist (ITOM) certification.
  • Experience with integrating ServiceNow ITOM with third-party tools or platforms (e.g., monitoring tools, CMDBs, etc.).
  • Familiarity with Cloud environments (e.g., AWS, Azure) and integrating with ServiceNow.
  • Experience with ServiceNow performance tuning and optimization.
  • Strong understanding of network and infrastructure operations, including monitoring tools and processes.

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