GenAI Architect

4 weeks ago

Sydney, New South Wales, Australia ServiceNow Full time

Transform Business Outcomes with GenAI

At ServiceNow, we're revolutionizing the way organizations work by harnessing the power of GenAI. As a GenAI Architect, you'll play a pivotal role in driving customer outcomes, roadmaps, and value realization for GenAI technology.

Key Responsibilities:

  • Lead complex, multi-disciplinary projects to solve customer issues related to AI solutions.
  • Provide technical advice and guidance to customers on utilizing ServiceNow technologies to achieve business objectives.
  • Deliver ServiceNow capabilities to customers to drive outcomes and value realization.
  • Collaborate with cross-functional teams to ensure successful deployment of ServiceNow Now Assist.
  • Stay up-to-date with industry trends and emerging technologies in GenAI, applying this knowledge to improve and evolve ServiceNow GenAI offerings.

Requirements:

  • At least 5 years of experience in a technology advisory role, with experience working directly with AI, machine learning technologies, statistical systems, or big data platforms.
  • 8+ years of experience in building solutions on complex cloud-native products, applications, and platforms.
  • ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications desired, 3+ years of ServiceNow Platform experience preferred.
  • Proven track record of driving business growth and customer satisfaction with emerging technology solutions.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Customer-focused mindset and commitment to delivering high-quality results.
  • Must be able to travel up to 30% annually.

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