Healthcare Liaison Specialist

3 days ago


Toowoomba City, Australia The Aushealth Hospital Research Fund Ltd Full time

Overview

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AusHealth Hospitals has established itself as a trusted partner to over 50 Hospital and Ambulance services nationally.

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About the Role

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We are seeking a highly motivated individual to join our team based on-site at Toowoomba Hospital in a Maternity cover, with an outlook to become a full-time, ongoing position.

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As a Healthcare Liaison Specialist, you will be responsible for managing a portfolio of accounts, liaising closely with patients, relatives, admission office, ward staff & health funds.

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Responsibilities

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  • Liaise with patients, Medical Consultants, and external organisations relating to hospital fees and charges (face to face or over the phone)">
  • Undertake inbound and outbound calls as well as meeting with patients at the hospital">
  • Identify patients that need to be visited and prioritise hospital & patient visits">
  • Assist with the resolution of account queries for patients and Health funds">
  • E nsure all contractual requirements, Privacy and ACCC/ASIC Debt Collection Guidelines are adhered to">
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Requirements

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To be successful in this role, you will have:

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  • Prior experience in a similar healthcare role (desirable, but not essential)">
  • An understanding of private health insurance cover and associated processes">
  • Excellent interpersonal and communication skills">
  • Exceptional organisation and time management">
  • Excellent computer literacy skills with proficiency in the MS Office suite (Essential)">
  • Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship">
  • Ability to work collaboratively with a multi-disciplinary team">
  • Ability to problem solve and negotiate">
  • High level of accuracy and attention to detail">
  • A second language or Certificate III in Mercantile Agents will be highly regarded">
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Benefits

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We offer a competitive remuneration package including salary sacrifice (up to $15,900), support for your success including on-the-job training, industry leading training and personal development, employment assistance program (EAP), and being an integral part of assisting our scientific research into cancer and diabetes.

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Estimated Salary Range

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$65,000 - $80,000 per annum + superannuation

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Location

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Toowoomba Hospital

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About Us

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AusHealth are an Australian-owned health and wellbeing charity, providing services for workplaces, hospitals and healthcare services with the profits funding ground-breaking medical research.



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