Learn to Swim Program Manager

5 hours ago


Sydney, New South Wales, Australia beBeeSwimming Full time $104,000 - $126,500
Supervisor - Learn to Swim Program

Our ideal candidate will be responsible for delivering high-quality in-water instruction to members across a variety of ages and abilities.

This position has become available following an internal promotion, offering an exciting opportunity for a new team member to step into a supervisory role within our award-winning swim school.

We are proud to be recognised as one of the leading swim schools in Australia, known for our innovative approach to aquatic education and exceptional customer service.

  • Provide high-quality in-water learn to swim and water safety instruction consistent with our program lesson and progression plans.
  • Supervise and ensure the smooth delivery of Learn to Swim lessons while maintaining a maximum level of customer service to parents and swimmers.
  • Identify and resolve complaints promptly, ensuring positive customer service outcomes.
  • Assist in identifying training needs for the Learn to Swim program and provide coaching to Learn to Swim instructors to ensure skill levels are maintained at required standards.
  • Support initiatives that foster team cohesion and performance, such as recognition awards and strong communication.
  • Assist in the planning and delivery of other Learn to Swim program initiatives, including School Sport, Holiday Program water safety, and member retention activities.
  • Assist the Learn to Swim Coordinator with the general management of the program, including rostering, timetabling, enquiries, and issue resolution appropriate to this role.
  • Comply with relevant EEO and WHS regulations.
  • Perform any other duties as required and appropriate for this classification.

You have a customer-centric mindset combined with a passion for swimming and teaching. You have the ability to work well in a team environment, as well as initiative to work independently.

In addition, you meet the following selection criteria:

  • Experience teaching Learn to Swim and water safety across all levels and age groups.
  • Strong planning and organising skills, ideally including swim programming.
  • Excellent written and verbal communication, with proven customer service and problem-solving ability.
  • Ability to problem solve quickly and constructively.
  • Enthusiasm, energy, and a genuine passion for teaching swimming to children.
  • Supervisory experience is desirable.

Regulatory requirements include:

  • AUSTSWIM or Swim Australia Teacher of Swimming and Water Safety.
  • First Aid Certificate with CPR.
  • Working with Children Check.
  • Criminal history check.
  • AUSTSWIM or Swim Australia Teacher of Infants and Preschool is desirable but not mandatory.
  • Work hours will vary from time to time to accommodate business needs. Must be available to work weekdays and weekends.
  • Applicants must be legally entitled to work in Australia.

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