Facilities Service Leader

2 weeks ago

Brisbane, Queensland, Australia beBeeContract Full time $70,000 - $130,000
Job Overview

We're looking for a seasoned professional to oversee client relationships and service delivery excellence as a Contract Manager. In this role, you'll manage complex contracts, ensure service levels are met, and optimize operational performance while maintaining strong partnerships.

As a Contract Manager, you'll work closely with stakeholders to deliver integrated solutions that meet clients' evolving needs, drive continuous improvement, manage budgets, and develop strategies that enhance the value we provide to clients and support their workplace objectives.

Key Responsibilities:
  • Lead contract management activities including performance monitoring, compliance oversight, and financial management for assigned contracts
  • Build and maintain strong client relationships through regular communication, performance reviews, and strategic planning sessions
  • Oversee the work of facility management teams and service providers to ensure consistent delivery of high-quality services
  • Analyze contract performance data and prepare comprehensive reports for clients and internal stakeholders
  • Identify opportunities for service enhancements, cost savings, and process improvements across managed contracts
  • Manage contract renewals, amendments, and negotiations in collaboration with legal and commercial teams
  • Resolve escalated issues and conflicts promptly to maintain client satisfaction and contract compliance
Required Skills:
  • 3+ years of experience in facilities management with at least 3 years in contract management
  • Strong understanding of facility services, contract structures, SLAs, and KPIs
  • Proven track record of successful client relationship management
  • Experience with financial management including budgeting, forecasting, and cost control
  • Excellent negotiation, conflict resolution, and problem-solving skills
  • Strong leadership abilities with experience managing teams and service providers
Benefits:
  • Opportunity to work on complex FM contracts
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities
  • Chance to make a meaningful impact on clients' businesses

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