Head of Service Excellence
7 days ago
We are seeking a highly experienced Senior Operations Leader to join our team at the Telecommunications Industry Ombudsman. In this role, you will be responsible for overseeing the operational aspects of our complaint handling service, ensuring that it runs smoothly and efficiently.
You will work closely with our Technology, Analytics and Business Improvement team to monitor performance data, forecast demand, and implement process improvements.
As a key member of our Operational Excellence leadership team, you will own our contact centre solution and support strategic and operational planning.
Your primary responsibilities will include:
- Providing operational and people leadership to improve performance and function efficiency
- Monitoring, forecasting, and planning around services demand
- Reviewing and using data insights to continuously improve services
-
Head of Service
3 days ago
Melbourne, Victoria, Australia Head Medical Full timeJob ResponsibilitiesContribute to the provision of high-quality inpatient and outpatient care to public and private patients of the Royal Hobart Hospital in General Medicine.Be actively involved in undergraduate and postgraduate teaching, as well as trainee and IMG supervision and mentoring.Actively support and participate in service development to improve...
-
Head of Infrastructure Excellence
7 days ago
Melbourne, Victoria, Australia Transurban Full timeAs Head of Network Performance, you'll join an innovative team at Transurban who strive for excellence and encourage others to succeed. Your primary responsibility will be to drive delivery and improvement in on-road customer experience through effective leadership and collaboration with stakeholders.You'll contribute to shaping the future of our cities and...
-
Head of Delivery Excellence
2 days ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full timeAbout the RoleWe are seeking an experienced professional to join our team as Head of Marketing Operations and Delivery, providing leadership and guidance to drive the successful execution of Marketing's most strategic initiatives.This role requires a strong focus on operational excellence, continuous improvement, and governance to ensure delivery excellence...
-
Head of Technical Excellence
7 days ago
Melbourne, Victoria, Australia Here North America LLC Full timeWe're committed to creating a workplace where people thrive. As the Head of Product Engineering, you'll have the opportunity to make a meaningful impact on our company's growth and success.We're looking for a talented leader who can help us drive our technical evolution and deliver innovative products that meet the needs of our customers.About the RoleThis...
-
Head of Operational Excellence
7 days ago
Melbourne, Victoria, Australia Thales Group Full timeAs Head of Quality at Thales, you'll be responsible for developing and executing Quality Improvement initiatives, collaborating with cross-functional teams to enhance Customer Satisfaction and Drive Continuous Improvement.Main responsibilities include:Leading Quality Improvement initiatives and working closely with Domain/Business Unit and Functional Leaders...
-
Head of Delivery Excellence
2 hours ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full timePosition Summary:As the Head of Marketing Operations and Delivery, you will lead the development and implementation of marketing strategies to drive business growth and customer engagement. This includes managing large-scale marketing campaigns, collaborating with cross-functional teams, and overseeing budget allocation and resource...
-
Head of Technology Services Management
2 days ago
Melbourne, Victoria, Australia IAG Full timeHead of Technology Services Management Job SummaryWe are seeking an experienced Head of Technology Services Management to lead our Technology Services management team. As a key member of our technology services management team, you will be responsible for ensuring the operational excellence and continuous improvement of our Technology Services.About the...
-
IT Service Delivery Head
7 days ago
Melbourne, Victoria, Australia Kaliba Full timeWe are seeking a highly skilled IT Service Delivery Head to join our team at Kaliba in Melbourne's CBD. As a key IBM Partner with a global presence, we are expanding our Australian operations and require an individual who can ensure high service levels for clients both locally and globally.About the Role:This position involves managing a team of four and...
-
Medical Director for General Medicine
2 days ago
Melbourne, Victoria, Australia Head Medical Full timeCompany Overview:The Royal Hobart Hospital is the tertiary referral centre for the state of Tasmania. As a leading healthcare provider, it offers a comprehensive range of medical and surgical services to meet the needs of the community.Key Responsibilities:As Head of Department, you will have overall responsibility for the functioning of the department. This...
-
Head, Philanthropy
2 weeks ago
Melbourne, Victoria, Australia State Of Victoria Full timeAustralia's largest public museum organisation is seeking a Head of Philanthropy (fixed-term) to join Museums Victoria ABOUT MUSEUMS VICTORIA: Ever dreamed of working in a place where history comes alive, technology meets innovation, and stories are preserved for future generations? Welcome to Museums Victoria (MV), where we care for the state's scientific...
-
Operational Excellence Coordinator
7 days ago
Melbourne, Victoria, Australia Telecommunications Industry Ombudsman Full timeIn this role, you'll be working closely with the Head of Service Excellence and Optimisation to develop and implement strategies that improve the efficiency and effectiveness of the Operational Excellence function.You will be responsible for managing the information lifecycle, from creation to disposal, ensuring that all stakeholders have access to key...
-
Melbourne, Victoria, Australia University Of Melbourne Full timeProfessor and Head of Department, Anatomy and Physiology Position Number: 0064701Location: Parkville Faculty: Faculty of Medicine, Dentistry and Health SciencesDepartment/School: Department of Anatomy and Physiology/School of Biomedical Sciences Salary: An attractive salary package will be negotiated Overview The University of Melbourne is seeking an...
-
Performance Excellence Leader
2 days ago
Melbourne, Victoria, Australia Service Stream Group Full timeAs a Business Performance Manager at Service Stream Group, you will play a key role in delivering high-quality results and driving business excellence. We are looking for a highly motivated individual with a strong background in commercial, financial, and compliance management.About YouThe ideal candidate will have at least five years' experience in senior...
-
Melbourne, Victoria, Australia Telecommunications Industry Ombudsman Full timeUser and Service Excellence and Optimisation Partner Posted: 18/12/2024 Closing Date: 05/01/2025 Job Type: Permanent - Full Time Job Category: Quality Assurance & Safety At the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair...
-
Head Of Learning Services
2 weeks ago
Melbourne, Victoria, Australia Curio Group Full timeAbout Curio Group Curio is a leading education services and advisory company, transforming learning for universities, vocational education providers, schools, professional bodies and workplaces.We partner with organisations to rethink, redesign, and deliver innovative learning experiences that drive real impact.From strategy to execution, we specialise in...
-
Director of Excellence
3 days ago
Melbourne, Victoria, Australia Nextt Full timeAt Nextt, we are seeking a visionary leader to drive excellence in quality assurance and regulatory compliance within our disability services. As the Head of Quality & Practice, you will be responsible for developing and implementing strategic quality initiatives that uphold the highest standards in service delivery and participant outcomes.About the RoleYou...
-
Melbourne, Victoria, Australia The University Of Melbourne Full timeProfessor and Head of Department, Anatomy and Physiology Position Number: 0064701Location: Parkville Faculty: Faculty of Medicine, Dentistry and Health SciencesDepartment/School: Department of Anatomy and Physiology/School of Biomedical Sciences Salary: An attractive salary package will be negotiated Overview The University of Melbourne is seeking an...
-
Head of Service Delivery
6 days ago
Melbourne, Victoria, Australia contoureducation Full timeAbout UsContour Education is a rapidly growing education company dedicated to delivering exceptional customer experiences to students. Our unique approach to education focuses on providing an ecosystem of tutoring, resources, and support that empowers students to achieve their potential.Job DescriptionWe're seeking a highly skilled and experienced Head of...
-
Head Of Operations
3 weeks ago
Melbourne, Victoria, Australia Ingenico Full timeIngenico is the global leader in payment acceptance and services.We support our customers, and their customers to do more with payments.From the bustling streets of Tokyo to the quaint local shops in London, we make your everyday purchases simple and seamless.Ingenico is not just a company, we're the invisible link that connects you with the things you...
-
Head Of Operations
2 weeks ago
Melbourne, Victoria, Australia Ingenico Group Full timeIngenico is the global leader in payment acceptance and services.We support our customers, and their customers to do more with payments.From the bustling streets of Tokyo to the quaint local shops in London, we make your everyday purchases simple and seamless.Ingenico is not just a company, we're the invisible link that connects you with the things you...