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Operational Excellence Coordinator

1 week ago

Melbourne, Victoria, Australia Telecommunications Industry Ombudsman Full time

In this role, you'll be working closely with the Head of Service Excellence and Optimisation to develop and implement strategies that improve the efficiency and effectiveness of the Operational Excellence function.

You will be responsible for managing the information lifecycle, from creation to disposal, ensuring that all stakeholders have access to key content, and providing strong operational and peer leadership.

What You'll Achieve

This role offers an opportunity to make a real impact on the TIO's vision for a fair and accessible communications market.

You will contribute to the development of high-quality content that supports Operational Excellence in delivering fair and consistent outcomes.

You will work collaboratively with the Operational Excellence team to identify and implement service, process, and individual improvement initiatives.