Software Support Engineer

1 day ago

Sydney, New South Wales, Australia beBeeCustomerCentricity Full time $90,000 - $120,000
Software Technical Support Specialist

We are seeking a skilled technical professional to join our team in Australia and New Zealand. This role is responsible for ensuring continued smooth operations for our customers, troubleshooting and diagnosing faults in software applications, and collaborating with other teams to provide excellent customer experience.

Key Responsibilities:

  • Owning, investigating and resolving complex software issues, proposing work-arounds for customers
  • Accurate and timely documentation of activities and findings in case management systems
  • Contributing to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for the team
  • Collaboration with colleagues in other support centers and departments
  • Focus on customer experience, contributing to successful interactions by regular and empathetic communication with customers while keeping the focus on technical resolutions
  • Learning every day and actively contributing to the team and our customers

About You/Qualifications

To succeed in this role, you will be able to demonstrate 2-4 years of experience in application support within an ASX Top 100 business, including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.

Your personal drivers, professional confidence, and desire to work for a value-based organization with leading edge solutions will be supported by a tertiary qualification in engineering or computer science and complemented by a working understanding of software and automation hardware communications and setup.

Benefits

This role offers opportunities for growth and development in a dynamic environment, where you can learn new skills and contribute to delivering exceptional customer experiences.

What We're Looking For

We are looking for a motivated and detail-oriented individual who can communicate effectively with customers and stakeholders, and has a passion for technology and continuous learning.

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