Senior Problem Manager

6 days ago

Darwin, Northern Territory, Australia beBeeProblemManagement Full time $100,000 - $120,000
Problem Management Expert

We are seeking a highly skilled and experienced Problem Management Expert to join our team. The successful candidate will be responsible for leading and coordinating Problem investigations across multiple client accounts, managing the full lifecycle of Problems from identification through to resolution and closure, and facilitating Root Cause Analysis (RCA) and documenting findings in alignment with ITIL standards.

This is an exciting opportunity for an analytical thinker with a strong understanding of ITIL practices, excellent coordination and communication skills, and a proactive approach to Problem-solving. If you have a passion for Problem Management and want to make a real impact in this field, we encourage you to apply.

Key Responsibilities:

  • Lead and coordinate Problem investigations across client accounts
  • Manage the full lifecycle of Problems from identification through to resolution and closure
  • Facilitate Root Cause Analysis (RCA) and document findings in alignment with ITIL standards
  • Ensure timely resolution of Problems and implementation of preventive actions
  • Monitor and ensure the accuracy of all Problem Management tickets in accordance with established processes
  • Analyse Incident trends to identify potential and recurring Problems
  • Maintain and update Problem Management process and procedure documentation
  • Gather data and generate operational reports on Problem trends and metrics
  • Set and review ticket priority in consultation with Service Delivery and Service Centre Managers, taking client impact into account
  • Adhere to and promote both Change and Problem Management processes

Requirements:

  • Knowledge of Problem and Change management
  • Knowledge of and/or experience working within an ITIL based environment
  • Skilled at multitasking
  • Articulate and methodical work practices
  • High level of interpersonal and organisational skills
  • Ability to work effectively within a team environment
  • Ability to effectively build relationships and work collaboratively at all levels of the business
  • Experience in the proficient use of Microsoft Office products, particularly Excel for data analysis and reporting purposes

What We Offer:

A competitive salary and benefits package, opportunities for professional growth and development, and a collaborative and dynamic work environment.

  • Senior Problem Resolution Specialist

    2 weeks ago

    Darwin, Northern Territory, Australia beBeeProblem Full time $80,000 - $100,000

    Problem ManagerWe are seeking an experienced Problem Manager to join our team. The ideal candidate will have a strong analytical mindset and excellent coordination skills.Key ResponsibilitiesInvestigate and coordinate Problem resolution across multiple client accounts.Manage the full lifecycle of Problems from identification through to closure.Conduct Root...

  • Problem Coordinator

    1 week ago

    Darwin, Northern Territory, Australia NEC Australia Pty Ltd Full time $80,000 - $120,000 per year

    About the roleThe Problem Coordinator is responsible for the effective implementation and oversight of the Problem Management process across multiple client accounts. This role plays a key part in minimising the impact of Problems on business operations by ensuring that the root causes of Incidents are systematically identified, investigated, and...

  • Problem Coordinator

    1 week ago

    Darwin, Northern Territory, Australia NEC Corporation Full time $80,000 - $120,000 per year

    The Problem Coordinator is responsible for the effective implementation and oversight of the Problem Management process across multiple client accounts. This role plays a key part in minimising the impact of Problems on business operations by ensuring that the root causes of Incidents are systematically identified, investigated, and resolved.Operating in a...

  • Problem Coordinator

    7 days ago

    Darwin, Northern Territory, Australia Nec Corporation Full time

    Select how often (in days) to receive an alert:Office Location: Darwin, Northern Territory, AU, 0800Company: NEC CorporationAbout the roleThe Problem Coordinator is responsible for the effective implementation and oversight of the Problem Management process across multiple client accounts.This role plays a key part in minimising the impact of Problems on...

  • Problem Coordinator

    6 days ago

    Darwin, Northern Territory, Australia NEC Corporation Full time

    Select how often (in days) to receive an alert:Office Location: Darwin, Northern Territory, AU, 0800Company: NEC CorporationAbout the roleThe Problem Coordinator is responsible for the effective implementation and oversight of the Problem Management process across multiple client accounts. This role plays a key part in minimising the impact of Problems on...

  • Problem Resolution Specialist

    6 days ago

    Darwin, Northern Territory, Australia beBeeProblemResolution Full time $99,999 - $124,999

    About the JobThis is a key position in our organization, responsible for implementing and overseeing the Problem Management process across multiple client accounts.The successful candidate will play a crucial part in minimizing the impact of Problems on business operations by systematically identifying, investigating, and resolving root causes of...

  • Problem Coordinator

    1 week ago

    Darwin city centre, Northern Territory, Australia NEC Smart Cities Full time $80,000 - $120,000 per year

    Apply now »Date:25 Aug 2025Office Location:Darwin, Northern Territory, AU, 0800Company:NEC CorporationAbout The RoleThe Problem Coordinator is responsible for the effective implementation and oversight of the Problem Management process across multiple client accounts. This role plays a key part in minimising the impact of Problems on business operations by...

  • Senior Consultant/ Senior Manager

    6 days ago

    Darwin, Northern Territory, Australia Nab Full time

    OverviewOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.In thisSenior Consultant/Senior Manager - Merchant Pricing & Portfolio...

  • Senior Property Manager

    7 days ago

    Darwin, Northern Territory, Australia Sodexo Full time

    About the roleJoin Sodexo as a Senior Property Manager based in Darwin, NT. This full-time role involves overseeing a portfolio of commercial properties, ensuring high standards of maintenance and maximizing leasing returns. You will play a key role in supporting Sodexo's growth in the commercial property sector.What you'll be doingManage a portfolio of...

  • Senior Contract Manager

    1 week ago

    Darwin, Northern Territory, Australia beBeeContract Full time $120,000 - $140,000

    About our organizationWe are dedicated to delivering exceptional services and projects that highlight the beauty of our region. Our team works collaboratively to create job opportunities and stimulate the local economy.Our vision is to shape a vibrant future for our community by providing outstanding construction, development, hospitality and real estate...