AV/VC Technical Specialist

4 weeks ago

Melbourne, Victoria, Australia KPMG Australia Full time
Job Description

We are seeking a highly skilled AV/VC Senior Consultant to join our team at KPMG Australia. As a senior team member of the National Digital Collaboration Team, this role represents the face of AV/VC & IT, focused on providing the highest level of customer service.

The ideal candidate will have a fascination and love of technology, with a desire to try new things and see how they work. They will understand the importance of not only fixing equipment but also building positive customer relationships with free technical advice and timely repairs.

The role requires efficient, effective, and timely delivery of local AV/VC & IT support services. Key responsibilities include:

  • Ensuring consistent and reliable Audio Visual, Video Conference Systems, and IT equipment are maintained within Service Level Agreements.
  • Following national processes and procedures.
  • Identifying and locally escalating support requests that are symptomatic of an unresolved underlying problem in Audio Visual, Video Conference, and IT services.
  • Testing and maintenance coordination of all audio-visual equipment and back-end infrastructure, including software, firmware, and hardware upgrades.
  • Recording all relevant information, including progress, accurately in ITSM Tool (ServiceNow) in accordance with KPMG Policy and Processes.
  • Accurate diagnosis of root cause – Incident or Request.
  • Resolution actioned or assigned task(s) to appropriate Repair Authority(s) with the required info within agreed service level.
  • Minimizing customer impact by providing workarounds where possible.
  • Collaborating with Level 2 (Network, Hosting & ITS) and third-party vendors.
  • Proactive and reactive system maintenance when required.
  • Maintaining an accurate record of progress against requests for service using the ServiceNow.
  • Constant liaison with various suppliers, such as audio visual vendors and service providers, to build strong relationships.
  • Being customer and delivery focused, organized, and capable of delivering in full and on time.
  • Actively identifying areas for process improvement and making recommendations to Team Leaders.

We are looking for someone who enjoys working in the details, with a proactive attitude towards accuracy and deadlines. The ideal candidate will be organized, efficient, and have a high attention to detail to deliver impactful outcomes.

Key qualifications include:

  • Tertiary level qualification and/or relevant experience.
  • Vendor certification/s highly regarded.
  • MCP qualification and/or relevant experience.
  • VC/AV qualifications, experience highly regarded.
  • Video conferencing/AV experience/skills is essential.
  • Experience exploring technical hardware.
  • Videography experience desirable (cameras, mics, lighting, live web streaming).
  • Crestron, XIO, Resource Manager, AMX, RMX/RPCS1800 experience.
  • Experience with Microsoft Teams, Zoom, Webex essential.
  • Client Relationship experience.
  • Sound communication skills.
  • Experience in audio visual support within a high demand hospitality environment.
  • You enjoy solving problems.
  • You can communicate technical concepts in layman's terms.
  • You have a sense of urgency—but also the ability to keep your cool.
  • You have a foundational understanding of ITSM methodologies.
  • You share a passion for technology.
  • You are passionate about sharing knowledge and developing others' technical skills.

We offer a dynamic and inclusive work environment, with opportunities for growth and development. If you are passionate about technology and customer service, we encourage you to apply for this exciting opportunity.

  • AV/VC Support Specialist Position in Melbourne

    1 week ago

    Melbourne, Victoria, Australia Programmed Full time

    OverviewProgrammed, a leading provider of operations and maintenance services, is seeking an AV/VC Support Specialist to join its Electrical Technologies division in Melbourne. This permanent full-time role offers the opportunity to make a meaningful impact on the operations and services of a major financial institution.Job DescriptionThis position provides...

  • AV/VC Technical Specialist

    4 weeks ago

    Melbourne, Victoria, Australia KPMG Australia Full time

    h2JobDescription/h2pWeareseekingahighlyskilledAV/VCSeniorConsultanttojoinourteamatKPMGAustralia.AsaseniorteammemberoftheNationalDigitalCollaborationTeam,thisrolerepresentsthefaceofAV/VC&IT,focusedonprovidingthehighestlevelofcustomerservice./ppTheidealcandidatewillhaveafascinationandloveoftechnology,withadesiretotrynewthingsandseehowtheywork.Theywillunderstan...

  • Audio Visual and Video Conferencing Expert

    3 weeks ago

    Melbourne, Victoria, Australia KPMG Australia Full time

    Job Role: AV/VC Senior ConsultantAs a key member of the National Digital Collaboration Team at KPMG Australia, this role represents the 'face of AV/VC & IT' focused on delivering exceptional customer service. The AV/VC Senior Consultant will be responsible for ensuring the highest level of service to customers, using innovative solutions to service requests...

  • AV Systems Integration Specialist

    1 week ago

    Melbourne, Victoria, Australia Found People Full time

    About Found People and the RoleAward-winning Audio Visual / ICT Digital Integration company located close to Brisbane CBD is seeking a skilled AV Systems Integration Specialist. This is an exciting opportunity for someone with a passion for engineering conceptual designs to make them buildable and ready for installation.$85k - $100k + Super + Quarterly...

  • AV Solutions Integration Specialist

    2 days ago

    Melbourne, Victoria, Australia Found People Full time

    About the EmployerFound People is a leading recruitment agency specializing in the Audio Visual industry. We provide professional commercial projects and exceptional job opportunities for skilled professionals.About the RoleWe are seeking an experienced AV Solutions Integration Specialist to join our team. This role requires strong knowledge of Pro AV...

  • AV Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Miller Leith Full time

    Job DescriptionMiller Leith is seeking an AV Support Specialist to join their team. This role involves troubleshooting AV equipment, ICT and desktop support for a growing training provider.Key Responsibilities:AV Equipment Installation and Troubleshooting: Install, configure, and test AV equipment for presentations, events, and conferences.Experience with AV...

  • AV Specialist for Presentation and Event Support

    4 days ago

    Melbourne, Victoria, Australia Miller Leith Full time

    The Miller Leith consultancy has partnered with a prominent training provider to fill an Audio Visual specialist position. This role entails troubleshooting AV equipment, as well as providing ICT support for the growing team.Key Responsibilities:Install, configure, and test presentation and event technology to meet client requirementsExperience working with...

  • AV Systems Engineer Lead

    1 week ago

    Melbourne, Victoria, Australia Encore Canada Full time

    At Encore, we're seeking a highly skilled Senior AV Technician to join our team. As an AV Systems Engineer Lead, you'll provide leadership, coordination, and hands-on delivery in the installation, operation, and removal of AV equipment.About the RoleThis is a senior position within our production team, working with experienced AV technicians and managers to...

  • AV Integration Specialist

    4 days ago

    Melbourne, Victoria, Australia Found People Full time

    About the companyAward-winning Audio Visual / ICT Digital Integration firm located near Brisbane CBD.We offer a family-friendly environment and a supportive team. As an industry leader, we're experiencing sustainable growth across Commercial, Government, and other key sectors.This is an exciting company with a great culture where your voice will be heard. We...

  • Senior AV Specialist

    1 month ago

    Melbourne, Victoria, Australia Encore Canada Full time

    About EncoreAt Encore, we're a global event technologies company that specializes in creating memorable event experiences that engage and inspire. We believe in serving as an invaluable partner on our customers' journey to success.The RoleWe're seeking a Senior AV Technician to provide leadership, coordination, and hands-on delivery in the installation,...

  • Audio Visual and Video Conference Systems Specialist

    4 weeks ago

    Melbourne, Victoria, Australia KPMG Full time

    Job DescriptionAs a key member of the National Digital Collaboration Team at KPMG, this role represents the face of AV/VC & IT, providing exceptional customer service and innovative solutions to ensure timely and efficient service delivery.The ideal candidate will have a passion for technology, a fascination with problem-solving, and excellent communication...

  • Senior AV Solutions Consultant

    4 days ago

    Melbourne, Victoria, Australia Ricoh Imaging Europe Full time

    Transforming the Audio Visual landscape with innovative solutions.We are seeking an exceptional Senior AV Solutions Consultant to join our team at Ricoh Imaging Europe. As a key member of our pre-sales engineering team, you will play a pivotal role in driving sales growth by providing technical expertise and support to our sales team and customers.Your...

  • "ICT Infrastructure Specialist

    1 week ago

    Melbourne, Victoria, Australia Found People Full time

    Found People is seeking a highly skilled ICT/AV engineer to join its multidisciplinary team. The ideal candidate will have a strong technical background in complex network design, audio-visual systems, and risk management, as well as a deep understanding of industry standards and regulatory compliance.Key Responsibilities:Design and deliver advanced ICT/AV...

  • Professional AV Installation Specialist

    8 hours ago

    Melbourne, Victoria, Australia Found People Full time

    About our clientA leading provider of commercial Audio Visual solutions.Job OverviewWe are seeking a highly skilled Professional AV Installation Specialist to join our team. As an experienced commissioning technician, you will be responsible for installing and configuring professional Audio Visual systems for commercial projects.Key...

  • Technical Support Specialist Melbourne

    4 days ago

    Melbourne, Victoria, Australia AC3 Australia Full time

    Exceptional Customer ExperienceWe are seeking a highly skilled Technical Support Specialist to join our team in Melbourne. As a key member of our Digital Workplace team, you will provide exceptional customer experience by performing onsite Level 1/2 support for end user devices across multiple locations.About the RoleYou will be responsible for representing...

  • Cloud Infrastructure Architect

    7 days ago

    Melbourne, Victoria, Australia Firesoft People Full time

    Role OverviewFiresoft People is seeking a seasoned Cloud Infrastructure Architect with expertise in Azure VMware Solutions (AVS) to drive technology leadership and innovation. As a dynamic leader, you will assist with client solutioning, mentor engineering resources, and support the values and strategies of Firesoft People.About the RoleThis exciting...

  • Experienced AV Specialist for Hybrid and Virtual Events

    2 days ago

    Melbourne, Victoria, Australia Encore Canada Full time

    OverviewEncore Canada is a global event technologies company that specializes in creating immersive experiences. Our mission is to bring people together, facilitate ideas, and build relationships for our customers.Salary:$80,000 - $100,000 per year (estimated)About the RoleWe are seeking an experienced Senior AV Technician to join our team of highly skilled...

  • Technology Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Framestore Full time

    About the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our Systems Support Team.As a Technical Support Specialist, you will be the first point of contact for all system-related queries and issues, managing them through our JIRA service desk.You will be responsible for configuring workstations, diagnosing and...

  • Technical Infrastructure Specialist

    2 days ago

    Melbourne, Victoria, Australia Framestore Full time

    As an Oscar-Award-winning technology team, innovation is at the heart of what we do as a company.We are dedicated to developing new techniques, ideas, and creative ways to bring our clients' stories to life through cutting-edge technology and research.Our long tradition of research, technology, and development underpins all that we do - from engineering...

  • Infrastructure Technical Specialist

    9 hours ago

    Melbourne, Victoria, Australia Framestore Full time

    Company OverviewFramestore is a world-leading visual effects company that combines talent and technology to bring life to everything we create. Our innovative approach has led to the development of bespoke software solutions, early access to bleeding-edge technology, and vibrant partnerships with leading academic and scientific institutions.Salary RangeWe...