Front Office Team Lead

1 day ago


Southbank, Victoria, Australia Crown Resorts Full time

About Crown Resorts

Crown Resorts is a leading hospitality company that offers exceptional luxury hotel experiences. Our team is passionate about delivering joyful experiences for our guests and our people.

The Role

We are seeking a skilled and dedicated Front Office Supervisor to join our Crown Towers team. As a Front Office Supervisor, you will lead a team of up to 20 Front Office Attendants and support the Front Desk operations while providing elevated and joyful guest experiences.

Key Responsibilities

  • Provide a personalized and seamless check-in and check-out experience for our guests.
  • Provide leadership and coaching to the team and support in conflict resolution.
  • Display an in-depth knowledge of Crown hotel products and facilities, as well as service offerings across the broader Crown complex.

About You

To be successful in this role, you will bring:

  • Previous experience in a Hotel Front Office environment, preferably in a supervisor or leadership position.
  • Exceptional customer service skills.
  • Understanding of Hotel Property Management Systems (preferably OPERA).

What We Offer

Crown Resorts offers a dynamic and supportive work environment, with opportunities for growth and development. If you are passionate about delivering exceptional guest experiences and leading a high-performing team, we encourage you to apply for this exciting opportunity.



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