Funeral Service Support Specialist

4 weeks ago


Castle Hill, Australia Invocare Full time

About us

We are an industry leader in the funeral and bereavement sector, operating across Australia, New Zealand, and Singapore.

Estimated salary: $60,000 - $80,000 per annum

Job description:

This role provides vital support to our client families, ensuring they receive exceptional service during their time of need. As a Funeral Service Support Specialist, you will be part of a close-knit team dedicated to making a meaningful difference in people's lives.

Your key responsibilities will include:

  • Assisting with the coordination and presentation of audio-visual services for funerals
  • Working closely with Funeral Directors to ensure seamless AV and Chapel requirements
  • Maintaining high standards of cleanliness in Chapels and surrounding areas
  • Providing emotional support to families during their most vulnerable moments
  • Collaborating with operations staff to deliver timely administrative support services

Required skills and qualifications:

  • A calm and empathetic demeanor, with excellent communication and interpersonal skills
  • Ability to work independently and as part of a tight-knit team
  • Flexibility to work weekends, including rotating shifts if required
  • Strong focus on customer service and collaborative business relationships
  • Excellent written and oral communication skills, with attention to detail
  • Resilience and adaptability in a fast-paced environment
  • Proficiency in MS Office Suite, with experience in troubleshooting AV systems and creating presentations

Benefits:

  • Reward and recognition programs acknowledging outstanding performance
  • Tailored induction and training programs to enhance your skills and knowledge
  • Opportunities to network with peers across the business and develop meaningful relationships
  • Birthday leave and paid parental leave, demonstrating our commitment to work-life balance
  • Free access to Employee Assistance Programs, promoting mental wellbeing
  • Diverse and inclusive workplace, valuing equality and opportunity
  • Competitive remuneration bands, with regular performance discussions and reviews


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