Funeral Service Support Specialist
4 weeks ago
About us
We are an industry leader in the funeral and bereavement sector, operating across Australia, New Zealand, and Singapore.
Estimated salary: $60,000 - $80,000 per annum
Job description:
This role provides vital support to our client families, ensuring they receive exceptional service during their time of need. As a Funeral Service Support Specialist, you will be part of a close-knit team dedicated to making a meaningful difference in people's lives.
Your key responsibilities will include:
- Assisting with the coordination and presentation of audio-visual services for funerals
- Working closely with Funeral Directors to ensure seamless AV and Chapel requirements
- Maintaining high standards of cleanliness in Chapels and surrounding areas
- Providing emotional support to families during their most vulnerable moments
- Collaborating with operations staff to deliver timely administrative support services
Required skills and qualifications:
- A calm and empathetic demeanor, with excellent communication and interpersonal skills
- Ability to work independently and as part of a tight-knit team
- Flexibility to work weekends, including rotating shifts if required
- Strong focus on customer service and collaborative business relationships
- Excellent written and oral communication skills, with attention to detail
- Resilience and adaptability in a fast-paced environment
- Proficiency in MS Office Suite, with experience in troubleshooting AV systems and creating presentations
Benefits:
- Reward and recognition programs acknowledging outstanding performance
- Tailored induction and training programs to enhance your skills and knowledge
- Opportunities to network with peers across the business and develop meaningful relationships
- Birthday leave and paid parental leave, demonstrating our commitment to work-life balance
- Free access to Employee Assistance Programs, promoting mental wellbeing
- Diverse and inclusive workplace, valuing equality and opportunity
- Competitive remuneration bands, with regular performance discussions and reviews
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