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Housekeeping Supervisor

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Barossa Valley, Australia Novotel Full time
Housekeeping Supervisor Job Description

At Novotel, we're committed to delivering exceptional guest experiences. As a Housekeeping Supervisor, you'll play a vital role in ensuring our rooms, public areas, and heart of the house spaces meet the highest standards of cleanliness and quality.

Key Responsibilities:

  • Lead by example, demonstrating a strong work ethic and attention to detail in maintaining our high standards.
  • Complete daily room allocations and tasks, ensuring efficient end-of-day paperwork and accurate inventory management.
  • Conduct regular inspections to guarantee cleanliness standards are met, and address any issues promptly.
  • Manage the safe storage, issue, and effective use of cleaning materials and equipment, adhering to manufacturer guidelines and procedures.
  • Optimize the hire and clean laundry operation, ensuring cost-effective linen usage and efficient handling of guest laundry and lost property.
  • Liaise with Front Office and Maintenance to ensure guest requirements are met, and respond to special requests with urgency.
  • Assist with roster preparation, ensuring suitable and cost-effective employee levels are maintained, and authorize rosters with the Operations Manager.
  • Ensure room turnover is efficient, accurate, and meets Novotel standards, and maintain inventory of guest supplies.
  • Prepare deep cleaning schedules and implement them with Room Attendants, and block rooms for advanced maintenance and cleaning programs.
  • Report defective machinery to Maintenance, handle cleaning priorities, and manage work supplies and consumables within budgeted amounts.
  • Communicate with guests about service delivery delays, and ensure Room Attendants are consistently well-groomed.
  • Regularly meet with Room Attendants to discuss progress, training plans, and take disciplinary action when necessary.

Requirements:

  • Experience in hotel housekeeping, with leadership experience and the ability to lead by example.
  • Excellent communication skills, punctuality, organization, and trustworthiness.
  • Physical fitness to carry out housekeeping tasks, and basic computer literacy is preferred.
  • Flexibility to work on a rotating roster, including weekends and public holidays.

Our Commitment to Diversity & Inclusion:

We're an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.