Excellence in Logistics Delivery

5 days ago


Brisbane, Queensland, Australia Kuehne + Nagel AS Full time

Job Description:

We are seeking a skilled logistics professional to join our team as a Project Logistics Customer Excellence Specialist. In this role, you will be responsible for ensuring exceptional customer service, operational excellence, and managing the transportation of orders.

Main Responsibilities:

  • To arrange and supervise the transportation of orders, guaranteeing timely delivery and high customer satisfaction.
  • To handle customer inquiries, complaints, and concerns in a professional manner.
  • To work closely with colleagues and external partners to ensure customer opportunities are pursued and aligned with company capabilities.
  • To onboard new customers according to our customer excellence process and deliver promised services.
  • To prepare relevant documentation, including import/export declarations and customs clearance.

Essential Skills and Qualifications:

  • Bachelor's degree in Business Administration, Management, or a related field.
  • 5+ years of experience in customer service or operations management.
  • Proven track record of implementing process improvements and driving operational excellence.
  • Strong leadership and team management skills.


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