Excellence in Logistics Delivery
5 days ago
Job Description:
We are seeking a skilled logistics professional to join our team as a Project Logistics Customer Excellence Specialist. In this role, you will be responsible for ensuring exceptional customer service, operational excellence, and managing the transportation of orders.
Main Responsibilities:
- To arrange and supervise the transportation of orders, guaranteeing timely delivery and high customer satisfaction.
- To handle customer inquiries, complaints, and concerns in a professional manner.
- To work closely with colleagues and external partners to ensure customer opportunities are pursued and aligned with company capabilities.
- To onboard new customers according to our customer excellence process and deliver promised services.
- To prepare relevant documentation, including import/export declarations and customs clearance.
Essential Skills and Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field.
- 5+ years of experience in customer service or operations management.
- Proven track record of implementing process improvements and driving operational excellence.
- Strong leadership and team management skills.
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