Performance Improvement Specialist

2 weeks ago


Ringwood, Victoria, Australia The Salvation Army Full time
Performance Coach Opportunity

We are seeking a highly skilled Performance Coach to contribute to the success of our Disability Employment Services (DES) program. As a key member of our team, you will play a crucial role in developing the capacity of regional teams through managing targeted performance improvement projects and ensuring contractual compliance.

The ideal candidate will have highly developed communication and interpersonal skills, extensive knowledge of employment services, particularly Disability Employment Services (DES), and demonstrated experience implementing strategic performance plans across a large geographic area in a client-centric, case management environment.

Key responsibilities include:

  • Developing innovative performance-based projects to drive performance and foster a high-performing, compliant culture
  • Providing site-based support through induction and training of new employees, team coaching, and maintenance of up-to-date contractual knowledge
  • Utilizing data to drive performance and productivity of teams within the region to ensure outcomes and commercial returns are consistently delivered

Key requirements include:

  • Highly developed communication and interpersonal skills
  • Extensive knowledge of employment services, particularly Disability Employment Services (DES)
  • Demonstrated experience implementing strategic performance plans across a large geographic area in a client-centric, case management environment
  • Ability to think creatively, pursue innovative solutions, and deliver results within a rigorous compliance framework
  • Demonstrated experience delivering training/coaching to small and large groups and able to adjust communication styles appropriate to the audience

In return, we offer attractive remuneration and NFP salary packaging benefits, great work-life balance, discounted fitness memberships, health insurance, retail discounts, and more.



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