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Melbourne Experience Host
3 weeks ago
The Guest Service Officer is an exciting opportunity to connect guests with the vibrant energy of Melbourne.
As a key member of our front office team, you will ensure seamless and efficient operation of the check-in and check-out experience, handling guest queries with ease.
Responsibilities:
- Preparing arrival and departure reservations.
- Maintaining public and back-of-house areas to high standards.
- Providing exceptional service to guests.
You will engage with guests, share your knowledge of Melbourne's attractions, and upsell hotel services. As a local expert in Melbourne's hidden treasures, laneways, restaurants, and bars, you will create unforgettable experiences for our guests.
You will also be on hand to assist in emergency situations, demonstrating flexibility and adaptability in a fast-paced environment.
We Seek:
- A team player with strong interpersonal, communication, and time management skills.
- A passion for delivering exceptional guest service and creating a memorable stay.
In return, you can expect a dynamic and inclusive work culture, opportunities for career development, and a range of benefits including complimentary accommodation, discounted dining, and access to our hotel gym and pool facilities.
