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Salesforce Solutions Architect

2 weeks ago

Gold Coast, Queensland, Australia Strikeforce Full time
Salesforce Solutions for a Brighter Future

At Strikeforce, we are seeking a seasoned Salesforce expert to join our team as a Salesforce Developer. This is a critical role in optimising marketing campaigns and customer service processes, supporting our mission to make travel dreams come true.

The Opportunity

You will be responsible for the administration and support of both Salesforce Marketing Cloud and Salesforce Service Cloud, ensuring seamless integration between the existing systems. This specialist role will collaborate closely with our Marketing team, Technology team and external partners to deliver effective and innovative solutions in a dynamic and supportive work environment.

A Day in the Life
  • You will develop and implement a robust Salesforce infrastructure integrating Marketing Cloud and Service Cloud to enhance system efficiency and effectiveness.
  • Proactively manage, troubleshoot, and optimize our mature Salesforce setup and its integrations to ensure stability and reliability.
  • Employ advanced data management practices to maintain data accuracy and security, ensuring compliance with regulatory standards.
  • Support the marketing team in executing effective marketing campaigns by providing technical expertise in campaign setup, audience segmentation, email template design, and performance analysis.
  • Architect and maintain an efficient, scalable Salesforce environment tailored to business needs while adhering to best practices, encouraging continuous improvement and innovation.
  • Keep abreast of the latest Salesforce releases and features, facilitating training and adoption among users to maximise platform utility and user satisfaction.
Required Skills and Qualifications
  • Certification as a Salesforce Administrator is essential.
  • 3-5 years of experience in Salesforce platform administration, with a focus on Salesforce Marketing Cloud and Salesforce Service Cloud.
  • Proven track record of managing complex Salesforce environments.
  • Proficiency in SQL, AMPscript, HTML/CSS, and other technologies essential for advanced Salesforce customisation.
  • Proven expertise in the technical setup, configuration, and seamless integration of Salesforce applications within complex ecosystems.
  • In-depth knowledge of Salesforce architecture, encompassing roles, profiles, sharing rules, workflows, and groups.
  • Skilled in deploying automation tools and strategies, focusing on enhancing maintainability and best practices to boost system efficiency.
  • Strong analytical skills and problem-solving abilities, capable of swiftly resolving issues with Salesforce integrations and configurations.
  • Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and engage with stakeholders.
  • Committed to continuous professional development, staying abreast of the latest Salesforce updates and integrating new functionalities to optimise business processes.
Benefits of Working at Strikeforce
  • Competitive salary package, training & career progression
  • Fun, casual work environment where shoes are optional
  • Regular social get togethers
  • Staff travel discounts on air travel, accommodation and holidays
  • $1,040 per annum of Subsidised gym memberships
  • Employee Assistance Program
  • Savings and discounts on groceries, shopping, entertainment, and more
  • Volunteer leave as part of giving back to the local community
  • Generous parental leave support program