Customer Success Professional
1 month ago
About blueAPACHE
We are a leading Managed Service Provider in Australia, recognized for our commitment to employee and customer experience. Our vibrant culture, clear vision, and strong leadership make us a great place to work.
We are seeking an experienced Customer Success Manager to join our high-performing team in Melbourne. As a key member of our team, you will be responsible for driving commercial growth and ensuring customer satisfaction.
Key Responsibilities
- Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
- Identify and capitalize on opportunities to grow revenue and expand our services.
- Work closely with our Service Delivery Team to ensure seamless delivery of our services.
- Monitor and analyze customer feedback to inform business decisions and improve our services.
- Collaborate with our sales team to identify new business opportunities and develop strategic plans to pursue them.
Requirements
- Proven experience in customer success, account management, or a related field.
- Strong commercial acumen and ability to analyze data to inform business decisions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- The chance to work with a leading provider of managed services in Australia.
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