Develop Your Skills in Customer Service

6 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $65,823 - $76,749

This is an exciting opportunity to develop your skills in a unique and dynamic environment.

About the Role

As a Service NSW Officer, you will work 3 days per week on a rotating roster, delivering exceptional customer service through clear communication and attention to detail.

Key Responsibilities
  • Utilize intermediate computer skills across various operating systems to deliver efficient solutions.
  • Handle complex inquiries and adapt to diverse scenarios, providing expert assistance in response to evolving situations.
  • Maintain confidentiality and adhere to organizational and legal standards.
  • Collaborate with teammates to deliver outstanding customer service, consistently managing customer expectations and delivering results.
Role Challenges
  • Operate effectively in a high-pressure, high-volume environment, maintaining composure and resilience when handling difficult interactions and diverse customer needs.
  • Provide seamless assistance in response to changing circumstances, adapting to new situations and priorities.
  • Develop strong interpersonal and communication skills, demonstrating empathy and patience when interacting with diverse individuals.
Essential Criteria
  • Demonstrate extensive experience in delivering exceptional customer service within diverse environments.
  • Show ability to learn and adapt to new systems and procedures quickly.
  • Possess excellent interpersonal and communication skills, with a focus on empathy and patience when interacting with diverse individuals.
Training and Development

This position requires a commitment to our intensive 4-week training program, which involves working full-time hours temporarily. The program includes both on-site and off-site training, requiring a commitment to completing the off-site training.

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