Customer Experience Coordinator

4 weeks ago

Mudgeeraba, Queensland, Australia Mulpha Full time

Mulpha Australia is a leading real estate debt and equity investor, as well as a developer of leisure, residential, commercial property and retail sectors.

We have an impressive portfolio of world-class destinations, businesses, luxury properties, and products.

The Signal Group, which we acquired in 2021, is recognized as one of Australia's largest staff identification and branded merchandise providers. With local manufacturing and global sourcing capabilities, our established network of companies controls a vertically integrated supply chain, from design and manufacture through to warehousing and supply.

We work closely with our clients to develop customized products that showcase the full potential of their brands. We support them with innovative solutions that identify people, recognize their achievements, and help their diverse business grow.

About the Role

In this role, you will provide sales and administrative support to The Signal Group Sales team for Promotional Products, ensuring a seamless customer experience from inquiry to shipping, with a focus on exceeding customer expectations and encouraging repeat purchasing.

Key Responsibilities:
  • Receive and assess customer inquiries from various sources, including website, sales staff, and marketing campaigns.
  • Assist with answering inbound customer service phone calls to provide support with various aspects of the customer journey, including assistance with placing orders, as required.
  • Respond to customer inquiries and internal communications in a prompt and professional manner, directing inquiries to appropriate team members or departments as needed.
  • Facilitate a smooth client onboarding experience, including portals, account applications, and deposit payments.
  • Manage front desk operations, including greeting and checking in customers and visitors, ensuring a smooth and efficient reception process.
  • Assist with administrative and office-based tasks as needed.
  • Assist in coordinating artwork creation and approvals with clients and designers.
  • Facilitate timely approval processes to ensure orders are kept to schedule.
  • Manage sample requests and shipments in accordance with Company policies and procedures, including coordinating sample selection and delivery to clients and internal stakeholders.
Your Background
  • Experience in administration and/or customer service roles, ideally within a sales environment.
  • Strong attention to detail with accurate and efficient data entry skills.
  • Strong organizational and time management skills.
  • Computer literacy, with CRM or production software experience highly desirable.
  • Ability to proactively coordinate various stakeholders to ensure customer needs are met.
  • Willingness to learn new processes and systems.
  • High level of professionalism with the ability to build rapport with a variety of different stakeholders.
Benefits
  • Hotel and dining discounts
  • Birthday leave
  • Lifestyle platform with 400+ retailer discounts
  • Salary sacrificing/financial education and benefits
  • Career progression/Mulpha Academy/study assistance
  • Wellbeing hub/healthcare discounts/employee assistance program
  • Free car parking/car parking discounts at some of our offices/venues

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