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HR Service Specialist
3 weeks ago
About Us
Toll Group is a global logistics company that moves businesses and people around the world. Our team of over 16,000 professionals delivers innovative supply chain solutions to our customers across 150 countries.
Our goal is to provide exceptional HR support and empower our employees to succeed. We strive to create a workplace where everyone feels valued, respected, and supported.
The HR Services Officer will be the first point of contact for HR-related queries and will be responsible for providing quality customer-focused services to internal and external customers. This role uses IT system tools to record, track, and manage HR support relating to the day-to-day operation of the HR function.
The ideal candidate will have strong knowledge of HR policies and procedures, as well as excellent communication and problem-solving skills. They will be able to work independently and as part of a team to achieve business objectives.
Job Responsibilities
- Apply HR knowledge and skills to resolve customer queries in a prompt and professional manner.
- Escalate queries where appropriate to Workday Specialists, Regional HR Operations teams, or Strategic HR Business Partners.
- Actively support and execute compliance in the HRIS, including onboarding new employees, processing change management, and troubleshooting errors.
- Maintain knowledge of HR policies and procedures.
- Collaborate with the broader HR Operations teams to ensure the day-to-day activities are provided in accordance with HR's KPIs and SLAs.
Requirements
- 2+ years' experience in HR Operations/Shared Services support.
- Knowledge of Fair Work and National Employee Standards.
- HRIS experience advantageous.
- Proficient in Microsoft Office applications – Word, Excel, PowerPoint.
- Good at diagnosing clients' needs and finding a way to solve them.
Benefits
We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our team members enjoy a range of benefits, including competitive salary, generous leave entitlements, and access to industry-leading training programs.
At Toll Group, we value diversity, equity, and inclusion. We believe that our differences make us stronger and more successful. We welcome applicants from diverse backgrounds and encourage them to apply.
About You
To be successful in this role, you will need to have strong communication and problem-solving skills, as well as the ability to work independently and as part of a team. You will also need to have a passion for delivering exceptional HR support and making a real impact in our organisation.
If you are passionate about HR and want to make a difference in our organisation, please apply now
