Digital Media Strategist

4 weeks ago

Sydney, New South Wales, Australia Spotify Full time

About the Role


We are looking for a highly motivated individual to join our Customer Success team as a Digital Media Strategist.



Company Overview

Sell what you love. For Spotify and millions of users across the globe, that's music and podcasts. Join our Sales team and you'll build the relationships that help grow our business in existing markets and beyond.



Job Description

In this role, you will be responsible for supporting the sales cycle from RFP submission to campaign optimization, upselling and wrap up, while providing proactive consultative client service with a focus on both protecting and growing revenue.



Your Responsibilities Will Include:

  • Building deep client relationships to deliver best-in-class customer service to Spotify's advertiser and agency partners.
  • Acting as the client's primary point of contact, fielding requests & questions and communicating directly with clients throughout the sales and campaign lifecycle.
  • Owning the RFP response and media planning strategy across all buying channels.
  • Regularly participating in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups.
  • Partnering with cross-functional internal organizations to structure campaigns to meet client KPIs and deliver desired outcomes.
  • Overseeing the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring proper creative trafficking.
  • Monitoring campaign pacing, delivery and performance reporting and optimizing/revising media plans to meet client objectives.
  • Leveraging campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business.

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