Service Support Specialist
1 week ago
Our organization is seeking an exceptional individual to join its team as a Service Writer/Receptionist.
Key Responsibilities:- Deliver best-in-class customer service and support.
- Assign tasks and work orders to employees based on their skills and knowledge.
- Translate customer concerns into specific actions for the Service Department.
- Engage with customers to explain work performed and related costs.
- Proactively follow up and advise customers of any deviations from original estimates.
- Maintain accurate customer job files and work orders.
- Reconcile technicians' time to payroll processes.
- Positive, helpful, flexible, and supportive attitude.
- Experience in mechanical environments.
- Sound knowledge of Microsoft Office suite.
- Ability to work under pressure and prioritize tasks.
- Collaborative approach and adherence to company values.
- Competitive remuneration package.
- Positive and supportive work environment.
- Opportunities for career advancement within the organization.
- Ongoing training and development opportunities.
- Contribute to the continuous growth of our organization.
If you're interested in this role, please apply today.
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