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Customer Success Business Partner

2 weeks ago

Sydney, New South Wales, Australia Culture Amp Full time

**About Culture Amp**

Culture Amp is a leading provider of employee feedback and performance solutions. We help organisations succeed by providing them with the tools and insights they need to drive business outcomes.

We're seeking an experienced Customer Success Business Partner to join our team. As a key member of our Commercial customer-facing team, you will be responsible for partnering with our customers to advance their employee feedback and performance strategy.

In this role, you will work closely with our customers to understand their goals and objectives, and provide guidance and support to ensure they are getting the most out of our platform.

  1. You will partner with Commercial customers (100-1000 employees) to advance their employee feedback and performance strategy.
  2. You will meet with CPOs, Heads of People, and CEOs to have strategic customer conversations, alongside Account Managers who partner closely with Customer Success.
  3. You will enable customers in using the platform and more broadly, the domain of people and culture.

About the Role

This is an exciting opportunity to join a fast-growing organisation and make a real impact on our customers' success. You will have the opportunity to work with a world-class CS toolset, collaborate with a talented team, and contribute to continuous improvement activities that will help Culture Amp and the Customer Success profession grow.

What You'll Get Out of It

  • You will work with new and existing customers how to use the platform, resolve customer issues, renew existing customers, and influence where our product is headed.
  • You will influence organisations and senior stakeholders, especially working with HR leaders on their employee engagement and performance strategy.
  • You will attend (and even host) People Geekup events where we mingle with our community.