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Customer Success Partner

3 weeks ago

Sydney, New South Wales, Australia ENGINEERINGUK Full time
About the Position

This Operations Technical Account Manager role involves working closely with Technical Account Managers to support customers on strategic engagements, projects, and launch planning. The goal is to help customers understand how to leverage AWS services effectively and develop expertise in cloud computing.

Main Responsibilities
  • Partner with Enterprise Support Technical Account Managers to provide supporting services and recommendations to customers.
  • Work with Amazon Web Service engineers, Service Teams, Technical Account Managers, and customers to resolve support cases and customer asks.
  • Communicate with customers during service disruptions to minimize business impact.
  • Use customer account tools to analyze data and address customer needs.
  • Develop and present technical enablement sessions to customers.
  • Advocate for customer requirements within AWS.
About Our Culture

AWS values diversity, equity, and inclusion. We strive to create a workplace that is welcoming and respectful to all employees. We prioritize employee well-being and provide opportunities for career growth and development.