Education Specialist

2 days ago

Melbourne, Victoria, Australia beBeeWellbeing Full time $80,000 - $120,000

Transforming the lives of young people through innovative education solutions is a mission we take very seriously. We believe that every child deserves access to quality wellbeing programs, and it's our responsibility to make them happen.

As a Customer Success Manager, you'll play a key role in helping schools and educators integrate our Wellbeing Management System into their daily routines. Your expertise will be invaluable in ensuring that our platform meets the unique needs of each school, and that they receive the support they need to succeed.

This is a hands-on, people-focused role where no two days look the same. One day you'll be coaching teachers on how to use our platform, the next you'll be working closely with school leaders to develop tailored strategies for improving student wellbeing.

Key Responsibilities
  • Build strong relationships with school leaders and teachers – becoming a trusted advisor and a valued member of their wellbeing team.
  • Drive engagement by using data to identify key opportunities for growth and providing targeted support to meet those needs.
  • Grow and retain schools by helping them expand our service into new areas and leading conversations around renewal and revenue growth.
  • Collaborate with our team to improve processes, share customer insights, and help shape new product features that meet the evolving needs of our customers.
  • Stay up-to-date on the latest education trends and policy developments, so you can provide expert guidance to schools and help them stay ahead of the curve.
About You
  • You're passionate about making a positive impact on young people's lives and are committed to delivering exceptional results.
  • You have 1-3 years experience in SaaS customer success and are skilled at leveraging data to drive decision-making.
  • You're excited about the fast-paced and dynamic nature of work in a growing start-up.
  • You're a natural communicator who loves building relationships and solving complex problems.
  • You're curious, proactive, and thrive when learning and creating new solutions to challenges.
Why Join Us?
  • You'll be part of a talented team dedicated to making a difference in the lives of young people.
  • You'll have the flexibility to work in a hybrid environment that fits your lifestyle.
  • You'll have opportunities to learn and grow with a company that values innovation and creativity.

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