Digital Service Transformation Expert

3 days ago


Brisbane, Queensland, Australia Hudson Australia Full time

Job Summary:

Hudson Australia seeks an accomplished Digital Service Transformation Expert to lead the management of its service portfolio, collaborating with Customer Relationship Managers and Commercial Strategy to shape digital services.

This role will play a key part in lifecycle management of enterprise digital health services, encompassing design, resilience, continuity, software and asset management, and operational assurances.

The ideal candidate will work closely with projects and operational teams to inform ICT services design, focusing on sustainability, supportability, and maximising existing services portfolio value.

Key Responsibilities:

  • Develop and implement service roadmaps in conjunction with service teams and solution architects.
  • Evaluate existing services and design new ones that are sustainable, cost-effective, and purpose-fit.
  • Cultivate collaboration with stakeholders to drive technology reform and enhance public sector operations, particularly in healthcare.
  • Prioritise strategic planning to advocate for services portfolio and technology reform.

Requirements and Qualifications:

The successful candidate will possess 5+ years of experience in service/solution design/transition/architecture or service design coordination using ITIL framework.

A strong understanding of current and emerging technologies, applications, and service life-cycle management is essential.

A deep understanding of public sector operations, especially in healthcare, is also required, along with excellent communication and influencing skills.

Deliverables:

  • Documentation of service designs for new services, current state assessments of existing services, and development of service roadmaps.

Salary Range:

$120,000 - $160,000 per annum, depending on experience.



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