Customer Service Ambassador
1 month ago
About the Role:
We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at a global leader in digital entertainment. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various communication channels, including text, email, live chat, and phone.
Key Responsibilities:
- Manage customer accounts and resolve issues in a timely and professional manner
- Communicate effectively with customers to understand their needs and provide solutions
- Work collaboratively with the team to achieve customer satisfaction and loyalty
- Stay up-to-date with company products and services to provide accurate information to customers
- Participate in training and development programs to enhance skills and knowledge
What We Offer:
- A competitive salary of $50,000-65,000 + super + bonuses
- Quarterly bonuses tied to performance of up to $2,000 (per quarter)
- Flexible working hours between 8am and 6pm, Monday to Friday
- Work from home every Monday & Friday after training (around the 3 month mark) if desired
- Career progression pathway to leadership
- Modern office located 15 minutes south of the CBD
- Free onsite parking for all employees
About Us:
We are a dynamic and innovative company that values our employees and customers. We offer a fun, compassionate, and innovative work environment that encourages collaboration and growth. If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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