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Customer Liaison Specialist
2 weeks ago
We are seeking a liaison to support our remote assessment team by taking care of the day-to-day tasks that help them run smoothly.
Key Responsibilities- Managing a high volume of outbound phone calls in a non-sales environment
- Scheduling and confirming appointments with clients
- Meeting KPIs and deadlines in a fast-paced environment
- Capturing and recording information electronically
- Utilizing multiple industry-specific and Microsoft Office programs
- Previous experience working within a call centre or office with high-volume phone calls
- Confident communication skills, particularly when it comes to being empathetic, clear, and concise over the phone
- Advanced IT skills with previous experience working across multiple platforms (Microsoft Office Suite)
- Previous experience working with KPIs to ensure high-quality client outcomes
We offer a workplace that respects your cultural obligations and commitments. We work with you to support you in the best way possible.
We also offer employee support networks, including a circle for First Nations employees and a network for LGBTIQ+ employees.
