Front Desk Associate Manager

1 day ago


Brisbane, Queensland, Australia Mercure Hotels Full time
Join Our Team at Mercure Brisbane Spring Hill

Mercure Brisbane Spring Hill is a 179-room hotel located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium, and public transport. We pride ourselves on offering high-quality standards with a true take on locality, immersing our guests in a locally inspired atmosphere.

About the Job Description

The successful candidate will have relevant hospitality experience, preferably in hotels, with knowledge of Opera/Opera Cloud and MS Office Suite. They will be able to deliver exceptional guest service, manage guest accounts efficiently, and ensure the Front Office operates in compliance with hotel policies, procedures, and service standards.

Key Responsibilities
  1. Deliver exceptional guest service, including personalized greetings and efficient check-in/out processes
  2. Manage guest accounts, process payments, and maintain accurate records of guest preferences and special requirements
  3. Ensure the Front Office is well-stocked and operate in compliance with hotel policies, procedures, and service standards
  4. Coordinate with housekeeping and other departments to fulfill guest needs and special requests
  5. Assist with concierge duties, providing local information and recommendations
Benefits

As a valued member of our team, you will enjoy a range of benefits, including flexible working arrangements, opportunities for professional growth and advancement, and access to Accor's Employee Assistance Program.



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