
Customer Experience Expert
1 week ago
Job Overview
This role focuses on delivering exceptional customer experiences through close collaboration with our service and revenue teams.
Key Responsibilities
- Resolve complex customer issues in a timely manner
- Optimize workload distribution for seamless service delivery
- Investigate and resolve customer complaints thoroughly
- Identify opportunities for process improvements
Requirements
- Proven experience in delivering outstanding customer service, particularly in challenging situations
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work collaboratively as part of a team
What We Offer
- A positive and inclusive work environment
- Ongoing training and development opportunities
- Flexible working arrangements
- A competitive salary and benefits package
About Our Organization
We are a leading provider of water, wastewater, and waste recovery services in the central Gippsland region. We strive to deliver reliable and high-quality services while fostering a supportive and inclusive culture.
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