Family Law Administrative Assistant

1 week ago

Melbourne, Victoria, Australia beBeeFamilyLaw Full time $75,000 - $99,000
Job Opportunity in Family Law Administration

We are seeking an experienced Administrator to join our team, specializing in Family Law. The successful candidate will provide exceptional service to all stakeholders while maintaining quality standards to ensure Service Level Agreements are met.

Main Responsibilities:

  • Deliver superior customer service to members and stakeholders by processing requests within agreed timeframes and quality levels.
  • Provide high-quality service on all telephone enquiries.
  • Action designated inbound correspondence within required SLAs.
  • Support reporting preparation as needed.
  • Ensure compliance with legislative, financial and fund-specific procedures to minimize risk to the business.

The ideal candidate will possess strong customer service skills, be confident in their communication abilities, and have a demonstrated can-do attitude. They should also have good organizational skills, attention to detail, and the ability to work independently with minimal supervision.

Requirements:
  • Strong customer service philosophy, being professional, approachable and accommodating to internal and external clients.
  • Confident communication skills (verbal and written) when dealing with internal and external clients.
  • Demonstrated can-do attitude, with a willingness to assist the team to achieve the required outcomes.
  • Ability to undertake tasks and requests through to completion, seeking clarification when needed.
  • Good organizational skills with the proven ability to prioritize work to meet required deadlines.

Our organization offers a dynamic and inclusive work environment where our people can thrive and their wellbeing is supported. We treat all individuals fairly and equitably, valuing diversity and promoting equality.

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