Business Systems Analyst

2 months ago


Melbourne, Victoria, Australia Halcyon Knights Full time

Halcyon Knights is seeking a seasoned Business Analyst to lead the Contact Centre Platform Consolidation program. The ideal candidate will have a proven track record of detailed analysis and solution design, with expertise in tools like JIRA and Confluence. Key responsibilities include stakeholder management, vendor management, and effective communication with technical and non-technical stakeholders. The successful candidate will have a strong attention to detail, excellent documentation skills, and a passion for delivering large-scale telco transformations. If you have a background in contact centre/platform migration and a desire to drive business growth, please get in touch with Cat for a confidential conversation.



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