Change Management Specialist

1 week ago

Adelaide, South Australia beBeeCoordinators Full time $90,000 - $120,000
Job Description:

We are seeking a skilled and experienced Change Coordinator to join our team. As a Change Coordinator, you will be responsible for providing analysis and administrative support to changes within a customer's site and ensuring that all changes progress in a timely manner within the change management lifecycle.

The purpose of this role is to ensure that changes and releases made on systems within our control adhere to defined processes. This includes effectively managing the lifecycle of change requests, providing analysis and input to appropriate change management reports, and assisting in validating failed changes due to technical or process failure.

  • Manage the lifecycle of change requests across single and/or multiple accounts as directed.
  • Provide analysis and input to appropriate change management reports as directed.
  • Assist in validating failed changes due to technical or process failure and follow up on PCR documentation as required.
  • Assist in following up approvals for Changes as required.
  • Responsible for creating and issuing the Forward Schedule of Change and Release for the process delivery of services to customers both internal and external as required.
  • May be required to chair or participate in CAB meetings and other change-related meetings as appropriate.
  • Identify opportunities for service improvement to build a culture of service excellence.
  • Manage and maintain change and release process, guidelines, and other authorized documentation and ensure stored in approved repository.

We operate at the forefront of technology, helping organizations explore possibilities and solve their greatest challenges. You will never run out of interesting new challenges and opportunities.

Required Skills and Qualifications:
  • Strong and concise communication skills, both written and verbal.
  • Excellent analytical and problem-solving skills.
  • Ability to converse with end-users and IT employees at all levels including customer level.
  • Ensure adherence to process and performance requirements.
  • Composure under pressure.
  • Communicate in a clear and timely manner.
Benefits:

We care about our people and provide a range of perks such as social events, remote working, flexible hours, and professional development courses.

Why Join Us:

We want to create an inclusive and welcoming workplace for everyone. We take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

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