Lead Infrastructure Engineer

1 week ago

Brisbane, Queensland, Australia Davidson Full time

Job Description

At Davidson, we're seeking a highly skilled Lead Infrastructure Engineer to join our team. As the ideal candidate, you'll have extensive experience operating in a Senior Systems Administrator/Senior System Engineer position, with a proven track record of delivering infrastructure projects, onboarding new clients, and providing Level 3 technical support.

We offer a hybrid working environment, allowing for flexibility and work-life balance. You'll be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

The role offers a wide range of responsibilities, including:

  • Project Management:

    • Scope, plan, and execute IT projects for SME clients, ensuring timely and successful delivery.

  • Technical Support:

    • Provide Level 3 support and manage technical escalations, resolving complex issues effectively.

  • System Administration:

    • Configure, maintain, and troubleshoot Windows Servers, Exchange, O365, and Active Directory environments.

  • Network Solutions:

    • Design and implement LAN/WAN solutions, including firewalls, VPNs, VLANs, and WiFi.

  • New Customer Onboarding:

    • Assist with the setup and configuration of new customers.

  • Projects:

    • Office moves, server migrations, on-premises to Cloud transitions, datacenter moves, and setting up business-grade phone systems.

  • Client Interaction:

    • Communicate clearly and effectively with clients and team members to ensure excellent service delivery.

Requirements

  • A minimum of 5+ years of experience as a Senior Systems Administrator/System Engineer – Level 3.
  • Previous experience working for a Managed Service Provider (MSP) is highly desirable.
  • Excellent communication skills, with the ability to operate in a professional manner and work closely with customers of all levels.
  • Strong troubleshooting skills – able to diagnose and resolve issues quickly.
  • Outstanding teamwork skills, with the ability to share knowledge and experience.

Technical Skillset Required

  • Expertise across the Microsoft suite of products – Windows OS, O365, Active Directory, Windows Servers, Exchange, and Hyper-V.
  • Solid Azure skills – previous experience migrating from on-premises to Cloud required.
  • Sound experience and understanding of networking – configure routers, switches, TCP/IP concepts, DNS, etc.
  • Business-grade phone systems – previous experience deploying SIP, VOIP, 3CX is highly advantageous.

Salary Range:

£65,000 - £90,000 per annum, depending on experience.

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