Operations Manager

1 month ago


Perth, Western Australia Wilson Parking Australia 1992 Pty Ltd Full time

Assistant Manager - Wilson Parking

The Role:

This position is an Assistant Manager, assisting with the overall day-to-day operations and facilities management within the Wilson Parking portfolio.

Key Responsibilities:


• Provide clear communication and direction to car park staff, ensuring a high level of customer service and operational efficiency.


• Assist with rostering and leave coverage of staff as required, ensuring adequate staffing levels during periods of absence and annual leave.


• Monitor and report on site operations, identifying areas for improvement and implementing changes to enhance the customer experience.


• Liaise with senior management to assist with feedback to clients on matters related to site operations, ensuring a high level of customer satisfaction.


• Assist with attendant duties as required, including ticketing, intercoms, equipment faults, and repairs.


• Provide advice and recommendations on potential OH&S issues and future infrastructure requirements, ensuring a safe and secure working environment.

Requirements:


• Previous experience in an operational environment with some team lead or people management exposure.


• Ability to build relationships at all levels of the organization, with a strong focus on customer service and communication.


• High level administrative and organizational skills, with strong attention to detail and ability to prioritize tasks effectively.


• Good computer literacy and Excel competency, with ability to analyze data and provide insights to inform business decisions.


• C-class WA driving license, with ability to travel to various locations as required.

Candidates will be required to complete a national police check.

At Wilson Parking, we are committed to building a diverse and inclusive workforce that reflects the community we serve. We welcome applications from Aboriginal and Torres Strait Islander peoples and are committed to supporting their employment and career development.

We have a strong focus on innovation and teamwork, and are looking for individuals who share our values and are passionate about delivering exceptional customer service.


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