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Customer Service Representative

2 months ago

South Hedland, Western Australia Australia Post Full time
{"title": "Retail Customer Service Officer", "description": "About the Opportunity

We're seeking a skilled and enthusiastic Retail Customer Service Officer to join our team at Australia Post. As a key member of our retail team, you'll play a vital role in delivering exceptional customer service and ensuring every customer interaction is a positive one.

Key Responsibilities:

  • Provide exceptional customer service and sales support to customers
  • Manage high-value transactions accurately, including cash, cheques, credit cards, and EFTPOS
  • Conduct and process identity services transactions, including Australian Passport Interviews
  • Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assist customers with mail lodgements and associate costs
  • Build rewarding relationships with customers by understanding their needs
  • Assist with administrative duties, such as stocktaking and record maintenance

About You

  • You're a friendly, enthusiastic, and reliable individual who loves working in a team environment
  • You're passionate about delivering exceptional customer service and making a difference in the community
  • You have experience in customer service and/or cash handling
  • You're fit to lift up to 16kgs of mail regularly and stand for your shift

What We Offer

  • We invest in your growth and development through our values of trust, inclusivity, empowerment, and safety
  • You'll be part of a culture where everyone feels valued, respected, and empowered to bring their authentic self to work every day
  • We prioritize your personal wellbeing and recognize your contributions to our success with Post Perks and more

Join Our Team

We're committed to creating an inclusive and barrier-free workplace for people from all walks of life. We encourage applications from people of all ages, genders, and backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+, and refugees. If you have any questions about accessibility, please contact our Diversity & Inclusion team.", "lang_code": "en-US"}