Heavy Commercial Vehicle Support Specialist

1 day ago

Caboolture, Queensland, Australia beBeeServiceAdvisor Full time $80,000 - $125,000

Role Summary:

We are seeking an experienced Service Advisor to join our team at our Caboolture dealership. As a Service Advisor, you will be responsible for providing technical advice to customers and supporting our workshop team.

Key Responsibilities:

  • Providing expert technical advice to customers and staff
  • Ensuring customer needs are met by correctly identifying the make, model and issues of their vehicle then advising them of the appropriate services
  • Providing quotes and invoices
  • Following up on service jobs and calling customers to advise them on delays and/or finish times and discussing technical information
  • Dealing with trailer warranty policy adjudication and informing customers of expected costs and warranty coverage
  • Inspecting parts related to warranty claims and ensuring parts are dispatched
  • Assisting with warranty administration

Requirements:

  • Experience in a similar role at a truck, car machinery or agricultural dealership
  • Mechanically-minded, problem-solver, team player, excellent communicator, strong attention to detail and organisational skills and intermediate computer skills
  • Truck mechanic qualification or other mechanic qualification desirable but not necessary
  • Kenworth or DAF experience desirable
  • We welcome mechanics looking to move into an office-based role

About Us:

Our company has 21 locations throughout QLD and Northern NSW. We have 78 years of experience specialising in the sale and service of heavy commercial trucks and trailers and agricultural and construction machinery.

We are a family owned business that has earned numerous industry awards. Our commitment to excellence has established us as a leading supplier to Australia's Road Transport and Agricultural sectors.

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