Sydney-Based Customer Success Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeSuccess Full time $90,000 - $120,000
Job Title:

Customer Success Team Lead

 

Description:
  • As a Customer Success Team Lead, you will lead, mentor, and empower a high-performing team to deliver exceptional customer outcomes.
  • You will shape strategies that enhance service quality and drive measurable value.

 

Key Responsibilities:
  • Lead and develop the Customer Success team to achieve high performance.
  • Ensure proactive customer management and regular engagement meetings.
  • Oversee service delivery quality, ensuring alignment with contracted services and ITIL best practices.
  • Monitor and improve service metrics, operational processes, and customer value.
  • Manage contract-related documentation, invoicing, and reporting.
  • Support renewals and identify upsell opportunities in partnership with the CSM team.
  • Foster strong customer relationships built on trust, transparency, and delivery excellence.

 

Requirements:
  • 5+ years' experience in Customer Success or Service Delivery, including at least 2 years in a leadership or team lead role within a technology or managed services environment.
  • A solid understanding of IT service management frameworks (ITIL preferred).
  • Commercial acumen with experience contributing to contract negotiations and renewals.
  • Excellent communication, problem-solving, and organisational skills.
  • A passion for building high-performing teams and delivering outstanding customer outcomes.

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerEngagement Full time $100,000

    We are seeking a Customer Engagement Specialist to join our team. As a key member of our operations, you will be responsible for managing a portfolio of customers and providing exceptional service to drive customer satisfaction and retention.Key ResponsibilitiesManage customer relationships and resolve issues in a timely and professional manner.Analyze...

  • Customer Success Manager, Sydney

    3 weeks ago

    Sydney, New South Wales, Australia Instant Full time

    Instant seeks a customer obsessed Success Manager to support our customers.Instant is a technology company on a mission to power the world's most innovative brands, driving their revenue and retention on autopilot. We are in an exciting hyper-growth phase, expanding the business by over $1M in new revenue every month, have 4 products in market, entering and...

  • Customer Success Manager, Sydney

    2 weeks ago

    Sydney, New South Wales, Australia Instant Full time

    Instant seeks a customer obsessed Success Manager to support our customers.Instant is a technology company on a mission to power the world's most innovative brands, driving their revenue and retention on autopilot. We are in an exciting hyper-growth phase, expanding the business by over $1M in new revenue every month, have 4 products in market, entering and...

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia Spin Personnel Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Spin PersonnelWe're looking for a driven Customer Success Manager with experience in the HR sector to join our growing client, a fintech start-up providing HR solutions across Australia. You'll work with enterprise level clients across new customer...

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia Spin Personnel Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Spin PersonnelWe're looking for a driven Customer Success Manager with experience in the HR sector to join our growing client, a fintech start-up providing HR solutions across Australia. You'll work with enterprise level clients across new customer...

  • Customer Success Specialist

    2 days ago

    Sydney, New South Wales, Australia people2people - Sydney Full time $60,000 - $120,000 per year

    About the Role: The client we are working with, a rapidly expanding organisation in the health technology sector, are seeking a Customer Success Specialist to join their team. In this role, you will be the first point of contact for new and existing customers, ensuring a smooth onboarding process and fostering long-term engagement. Your ability to...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Risk Solution Group Full time

    Customer Success Manager Sydney or Hybrid | Global Leader in Risk, Compliance & Identity SolutionsAbout the Business Lexis Nexis Risk Solutions is the essential partner in risk assessment, helping businesses across financial services, government, telecommunications, fintech, and beyond.From fraud prevention to AML/CTF compliance, identity authentication,...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Insightech Full time

    We are looking for a highly driven, motivated and experienced Customer Success Manager to join our team, to be part of the growth of our new technology, changing the game in the digital analytics space, for leading brands in APAC.**The Company**Insightech is an exciting fast-growing venture-backed Australian startup, based in Sydney. We help medium and...

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia Salesforce Full time

    Customer Success Manager - Public SectorJoin to apply for the Customer Success Manager - Public Sector role at SalesforceCustomer Success Manager - Public Sector2 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager - Public Sector role at SalesforceTo get the best candidate experience, please consider applying for a...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Salesforce Full time

    Customer Success Manager - Public SectorJoin to apply for the Customer Success Manager - Public Sector role at SalesforceCustomer Success Manager - Public Sector2 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager - Public Sector role at SalesforceTo get the best candidate experience, please consider applying for a...