Customer Experience Manager

3 weeks ago

Raymond Terrace, New South Wales, Australia Dan Murphy's Full time

Job Description

At Dan Murphy's, we're looking for a passionate people leader to join our team as a Customer Experience Manager. As a key member of our team, you'll be responsible for creating tailored in-store customer experiences and inspiring merchandising that keeps our community returning to Dan's.

The Role:

  • Motivate and lead your team to deliver a world-class customer experience that promotes customer loyalty and contributes to revenue growth.
  • Encourage your team to invest in education and dream big about their career.
  • Lead the way with in-store tasks, delivering regular coaching and mentoring to store teams to inspire them to continuously improve.
  • Create an environment that enables team members to come as they are, because you know that diversity is the magic that makes good culture.
  • Build a culture that's centered around understanding your community, utilizing customer feedback as a pillar in your decision-making.

The You:

  • You use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers.
  • You're passionate about people development and motivate others to dream big and reach their potential.
  • You're no stranger to a fast-paced environment and use forward-thinking in your decision-making.
  • You bring energy to those around you by being your authentic self and always doing the right thing for your team, customers, and community.
  • You use an inspiring and collaborative approach to communication and drive your team's commitment.

How We Take Care of Our People:

We offer an exclusive discount card for Dan Murphy's, BWS, and other Endeavour Group brands, as well as discounts from Woolworths and Big W. We also provide Endeavour Wellbeing Support, our Employee Assistance Program, which offers critical incident support, career, conflict, nutrition, and lifestyle support.

We're big, but part of something much bigger. Dan Murphy's is one of a number of brilliant retail businesses within the Endeavour Group. Together, we create the moments that bring millions of people together. And together, we have more fun, create more opportunities, and score a lot more goals. We're serious about having a good time - creating a safe, inclusive, and fun place to work. We're all about creating a more sociable future - for our customers and each other.

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