Relocations Consultant

3 days ago


Wagga Wagga, Australia Toll Transport Pty Ltd Full time

About Toll Transport Pty Ltd

Toll Transport Pty Ltd is a leading logistics and transportation company that provides a wide range of services to businesses and governments around the world. Our team of experts is dedicated to delivering exceptional customer service and ensuring that our clients' needs are met with precision and care.

The Opportunity

We are seeking a highly skilled and experienced Relocations Consultant to join our team in a key role. As a Relocations Consultant, you will be responsible for ensuring that our relocation services are delivered in accordance with contractual requirements. This will involve arranging and completing on-site visits to customers' residences to determine the scope of the removal service.

Key Responsibilities

  • Develop strong relationships with providers, establishing mechanisms of review and promoting innovative solutions to ensure the successful delivery of contract requirements.
  • Have a working knowledge of the contractual documentation relating to relocation services, including deeds of agreement, statements of requirements, and minimum standards.
  • Report on provider WHS incidents and safety conversations with the relevant manager.
  • Ensure statutory regulations in relation to compliance and safety are adhered to by providers.
  • Understand the culture of key clients and ensure swift response and resolution of any service delivery issues.

About You

To be successful in this role, you will need:

  • Excellent experience in a customer-facing customer service position.
  • Relocation industry experience is a bonus.
  • Intermediate computer skills (Microsoft Office).
  • Excellent customer service skills (written and verbal).
  • This position is 90% on the road - a current C-class driver's license is required.
  • Possess initiative, a strong desire to achieve results, and a professional work ethic.
  • Flexibility and the ability to adapt to constant change.
  • Must be an Australian citizen or permanent resident.

What We Offer

  • Company vehicle with fuel card provided.
  • Market-competitive salary.
  • Flexible work arrangements.
  • A positive and collaborative work environment.
  • Opportunities for professional growth and development.
  • Local discounts on services and other special benefits for employees.

Why Toll Transport Pty Ltd?

Toll Transport Pty Ltd is a company that values diversity, inclusivity, and authenticity. We believe in creating a workplace where everyone feels welcome and empowered to contribute their best. If you're passionate about logistics and transportation, and you're looking for a challenging and rewarding role, then we encourage you to apply.



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