
Unlock Your Potential as a Customer Service Expert
2 weeks ago
The role of a Customer Service Officer offers a unique opportunity to make a meaningful impact in the lives of customers.
As a Customer Service Officer, you will be responsible for delivering exceptional customer service and ensuring that customers achieve their banking goals. This involves exploring customers' needs through in-depth conversations, partnering with specialists within the branch, and providing support with transactions, digital literacy, and online banking needs.
To succeed in this role, you will need to have experience in a customer service environment and the ability to achieve targets. You should also possess strong attention to detail, confidence in communicating with customers face-to-face and over the phone, and a drive for collaboration. Experience in the banking and finance industry is not essential but is desirable.
This permanent, part-time position is located in Gympie and offers a 40-hour roster per fortnight. The role requires flexibility and adaptability, as well as a willingness to learn and develop new skills.
What You'll Bring- Experience in customer service environment and the ability to achieve targets
- Strong attention to detail
- Confidence to communicate with customers face-to-face and over the phone
- Eagerness to understand and communicate what makes our bank different
- Drive for collaboration
Community Banking operates on a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs.
By joining this Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.
Our Benefits- Health and wellbeing support
- Access to discounted gym memberships
- Private health insurance options
- Employee Assistance Program (EAP)
- Career development opportunities
We believe a diverse workforce supported by an inclusive culture is central to our success. We're committed to creating a workplace where everyone feels valued, respected, and supported.
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