IT Infrastructure and Solutions Leader

3 days ago

Sydney, New South Wales, Australia beBeeInfrastructure Full time $120,000 - $145,600
Job Title:

IT Infrastructure and Solutions Specialist

About the Role:

We are seeking a dynamic Senior IT professional to lead the development and enhancement of our IT infrastructure and service delivery capability.

Main Responsibilities:
  • Manage relationships with vendors, including performance reviews, service level compliance, and escalation management.
  • Evaluate vendor deliverables to ensure they meet contractual, operational, and quality standards.
  • Collaborate with business leaders to identify IT needs and translate them into actionable infrastructure and service improvements.
  • Develop, document, and implement IT support workflows, policies, and procedures to drive consistency and efficiency.
  • Oversee IT infrastructure initiatives, including network, cloud, and workplace technology solutions.
Requirements:
  • Minimum 5 years' experience in IT support and infrastructure roles.
  • Minimum 3 years' experience managing vendor relationships and performance.
  • Strong technical knowledge of IT infrastructure, networking, cloud, and workplace technologies.
  • Hands-on experience with hardware lifecycle management.
  • Proven ability to design, configure, and enhance IT support models and workflows using service desk platforms, automation tools, and monitoring systems.
  • Solid understanding of IT security principles (e.g., access management, patching, vulnerability management) and ability to embed them into IT support workflows.

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