Team Lead Position

7 days ago

Sydney, New South Wales, Australia beBeeTeamLead Full time $70,000 - $90,000

Job Opportunity: Team Lead

We are seeking a seasoned professional to lead and manage a team of customer service representatives, providing exceptional support to valued customers.

This key role requires the ability to motivate and inspire a team, as well as possess excellent leadership and interpersonal skills. The ideal candidate will have previous experience in a similar position within the financial or superannuation industry.

The successful applicant will be responsible for guiding and mentoring their team members, ensuring they meet performance targets and deliver outstanding results. They will also collaborate with other departments to streamline processes and improve overall service delivery.

Key Responsibilities:

  • Lead and manage customer service representatives, providing guidance and feedback to ensure exceptional performance and customer satisfaction.
  • Monitor and evaluate team performance, establishing performance targets and implementing strategies to achieve goals.
  • Collaborate with other departments to streamline processes and improve overall service delivery.

Qualifications:

  • Previous experience in a team leadership role within the financial or superannuation industry.
  • Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
  • Exceptional customer service and conflict resolution abilities.
  • Strong organisational and time management skills, with the ability to prioritise and meet deadlines in a dynamic environment.

Working in this role will provide you with opportunities to develop your leadership skills, work in a fast-paced environment, and contribute to the success of our organisation.

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