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Operations Director
2 months ago
We are seeking a highly motivated and experienced leader to join our team as an Operations Manager at the Small Animal Specialist Hospital (SASH). As a key member of our leadership team, you will be responsible for the day-to-day operations of our hospital, ensuring that we deliver exceptional care and service to our patients, pet owners, and referring veterinarians.
Key Responsibilities- Leadership and Management: Provide strategic leadership and direction to the hospital team, ensuring that we achieve our goals and objectives.
- Operational Management: Oversee the day-to-day operations of the hospital, including the implementation of hospital systems, recruitment, onboarding, and induction of team members.
- Financial Management: Analyze management reports to assess performance against the budget, monitor variances, identify trends, and recommend corrective actions.
- Team Development: Coordinate team members' professional development, with performance management where required.
- Customer Service: Prioritize delivering the highest quality service for our clients and referring veterinarians, alongside the welfare of our patients and team members.
- Leadership Experience: At least 5 years of professional experience in a similar role, preferably with some experience in a healthcare or veterinary setting.
- Interpersonal Skills: Exceptional self-awareness, empathy, and interpersonal skills, being naturally inclusive and collaborative across a full range of internal stakeholders/levels.
- Financial Acumen: Strong financial acumen and financial management, with experience in budgeting and forecasting.
- Problem-Solving Skills: Highly developed problem-solving and decision-making skills.
- Time Management: Effective time management and organizational skills.
- Competitive Remuneration Package: A competitive remuneration package, including a phone allowance.
- Leadership Development Program: An in-house leadership development program.
- Supportive Leadership Team: A committed and supportive leadership team.
- Professional Development: Opportunities for professional development and growth.
