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SAP Service and Commerce Lead
2 months ago
About Milwaukee Tool
Milwaukee Tool is a global leader in the development and manufacturing of quality consumer and professional products marketed to the home improvement and construction industries. Our brands, including Milwaukee, RYOBI, AEG, HOOVER, and VAX, are recognized worldwide for their deep heritage, superior quality, outstanding performance, and compelling innovation.
We are committed to delivering exciting new products that enhance customer satisfaction and productivity through an ongoing company-wide commitment to cordless technology, innovation, and strong customer partnerships.
Our Culture
We value our people and strive to provide a great experience at Milwaukee Tool. In addition to an exciting and challenging role, we offer:
Lifestyle: A hybrid working model to support flexibility.
Personal Development: Access to LinkedIn Learning and professional development programs.
Health & Wellbeing: Paid parental leave and an employee assistance program.
Discounts & Perks: Generous discounts on company products.
Social: Recognition programs and social events to celebrate our team's achievements.
About the Role
We are seeking a highly skilled SAP Service and Commerce Lead to join our IT Enterprise Applications Team. The successful candidate will report to the Head of Enterprise Applications ANZ and be responsible for maintaining and supporting the SAP C4C and SAP Commerce environment.
Key Responsibilities
- Maintain and support the SAP C4C and SAP Commerce environment, including resolving support incidents and issues.
- Gain a detailed understanding of the Milwaukee Tool SAP C4C and SAP Commerce solutions and their integration with other applications, such as SAP ECC/Hana.
- Engage with business stakeholders to gather and document requirements and deliver functional solutions.
- Provide solution recommendations, estimates, and specifications for proposed system changes in conjunction with developers and security resources.
- Design, customize, configure, and test SAP C4C and SAP Commerce solutions.
- Develop test plans, conduct testing, and coordinate UAT and business sign-off of required changes.
- Assist and control system testing requirements during implementation of system changes, support upgrades, or other system changes that may affect the SAP C4C and SAP Commerce solutions.
- Maintain all facets of system documentation, including solution design, processes, work instructions, test documents, and other related documents.
- Proactively identify and propose business process and/or system enhancements.
- Provide consulting services on both new implementations and existing support projects.
Requirements
- Bachelor's degree or equivalent work experience.
- Minimum three years of SAP C4C and SAP Commerce experience in implementation and support BAU and projects.
- Minimum five years of SAP experience in implementation and support BAU and projects.
- Excellent knowledge of SAP C4C and SAP Commerce functionalities.
- Hands-on configuration experience of SAP C4C and SAP Commerce.
- Knowledge of sales and customer service business processes in multiple industries.
- Strong understanding of order-to-cash and procure-to-pay processes.
- Strong verbal and written skills.
- Presentation and training skills required.
- Excellent analytical and lateral thinking skills.
