Customer Experience Specialist

4 days ago


The Council of the Municipality of Hunters Hill, Australia Catholic Healthcare Full time

We are seeking a highly motivated Customer Care Officer to join our Home & Community Services team in Hunters Hill, NSW. As the first point of contact for our In-Home Service clients, you will be responsible for providing exceptional customer experiences through phone and data interactions.

Key Responsibilities
  • Taking calls from a busy queue and recording interactions for billing enquiries, transport requests, escalations, client feedback, incidents, and complaint management
  • FOLLOWING well-defined processes and adapting to individual variations
  • Working collaboratively with a large team to ensure timely responses to clients

This is an exceptionally busy position that requires strong organisation, time management, communication, and problem-solving skills. If you have experience in Aged Care Services or similar, enjoy finding solutions to complex customer enquiries, and possess excellent verbal and active listening skills, we encourage you to apply.

What You'll Need
  • Experience in Aged Care Services or similar
  • Ability to identify issues, assist in solving them, and adapt to changing circumstances
  • Strong planning and organising skills with a high attention to detail
  • Excellent verbal and active listening skills
  • An empathetic approach with the ability to make complexity simple
  • An excellent telephone manner and ability to build rapport
  • Competent computer literacy with PC-based applications (Word, Excel, Email, Internet, database)


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