High-End Furniture Customer Experience Specialist

7 days ago


Sydney, New South Wales, Australia beBeeCustomerService Full time $63,000 - $65,000

Furniture technicians play a vital role in delivering exceptional customer experiences for high-end furniture clients.

This role involves addressing general enquiries, issues, warranty checks, and assessing or providing repairs to maintain the highest level of service.

As a key member of our team, you will be responsible for attending homes and business sites to assess and provide repairs. You will also troubleshoot and solve customers' inquiries in a timely and accurate manner.

To be successful in this role, you will need:

  • Upholstery experience
  • Previous face-to-face customer service experience
  • Experience in a furniture setting (retail/repairs)
  • Ability to resolve customer complaints and make quick decisions to ensure happy customers and timely services
  • Enthusiasm and willingness to learn with a 'can-do' attitude
  • Self-motivation
  • Able to work autonomously

This role offers a range of benefits, including:

  • Working within a fast-paced and fun culture
  • Competitive salary on offer
  • Company car provided for travel
  • Attractive incentive program for outstanding performance

You are someone with great people skills and proven time management skills, who is available to work autonomously and take on new challenges.



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